Terms of Service

Close Window

In these terms and conditions document, the expressions below have the following meanings:
"Us", "Our" or "We" means Suncoast Secure Mail LLC.
"You", "Your", "Subscriber" or "Customer" means the individual or entity using the services of Suncoast Secure Mail LLC.
"Service" means the Products and Services provided and offered to you by Suncoast Secure Mail LLC either for free or by a fee.

Please read the following terms of service carefully. Your use of this Internet site or our services, placement of an order or creation of an account indicates your acceptance of these terms of service without limitations or exclusions, and you agree to be bound by them and by any revisions if applicable. You also agree that venue and jurisdiction for all disputes will be in the Hillsborough County in the state of Florida.

We reserve the right to make changes to this document at any time with or without notification to you. This changes become effective for any transaction after the update. Each time you use this Internet site or our services, you should review this document. If you do not agree with these terms of service, you agree that your sole and exclusive remedy is to discontinue the use of this Internet site and its related services.

In order to use our services, you must first register and provide information about you. You also agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by our registration form.
You also agree that if you provide false, incorrect, not current, or incomplete information about you, or that if we suspect that such information is false, incorrect, not current or incomplete, this will result in the suspension or termination of your account and our services to you.

The user and password created by you on this Internet site cannot be disclosed or transferred to any other person or used by somebody else other than you and your account is non-transferable. The consequence of any and all incorrect use of the improperly disclosed or transferred information by you is your responsibility.
In the event of your death, you account and all its contents will be permanently deleted.

You need to have and maintain a valid email account in order for us to send you your temporary password to access this Internet site and use our services. We will only use this alternate email address to send you information related to your account with us (such as passwords or payment reminders), and we will never disclose, sale or share your alternate email with marketing purposes as stated in our privacy policy.

If you are less than 8 years old of age, you are not allowed to use our services. If you are between 8 and 18 years old, you should obtain your parent's or guardian's permission to use our services, and you will be required to enter their names in the registration form when you open an account. In any case, you (or your parents or guardians if underage) must be of legal age to form a binding contract and must not be barred from receiving services under the laws of the United States or other applicable jurisdiction.

Your receipt of an order, either electronic or in any other form does not signify our acceptance of your order, nor constitute an obligation for us to sell you those products or services. All orders will be in "revision" status once they are completed. We will check the information you provide us for validity by verifying your method of payment and account information. We reserve the right to accept or reject any order at any time with or without giving any reason, and/or to limit quantities ordered. However, if we reject your order, or need to modify it, we will attempt to notify you using the email address or telephone number provided with your order. If you do not agree with the corrections or changes, your sole and exclusive remedy is to cancel the order. If you already made a payment, we will reimburse your money only by the same method and account used when you paid.

All orders from customers outside the US must pay by credit card through Paypal. When ordering products or services thorough our Internet site, you agree to comply with all applicable laws and regulations including U.S. export/import regulations.

Our Internet orders generate automatic confirmations and follow-up email notifications. These confirmations and notifications are subject to correction due to errors, changing market conditions, product discontinuation, unavailability, typographical errors, or any other reason.

We accept all major credit and debit cards, checks, money orders and Paypal. For any questions regarding your purchases on-line or on the Internet using your credit card, please call the 1-800 number on the back of your card.

You agree that you and not us are responsible for the contents of the email messages that you originate, reply or forward, and that the products and services we offer may only be used for the intended purpose.

We do not claim ownership, and we are not responsible or liable in any way for any loss or damage of any kind incurred as a result of the content delivered to you or your account by others using our services, and you understand that by using our services, you may be exposed to content that is offensive, indecent or objectionable.

You also agree that you may not use our products and services to, or associate our products and services with any content or activities that:
  1. Intent to commit fraud, use of false identity, using buying agents and/or conducting illegal activities.
  2. Tamper or try to disable or bypass the security functions of this Internet site o its related services, or otherwise act in a manner that negatively affects our products or services.
  3. Transmit any Content that is, or that promotes behavior that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, invasive of other person's privacy, hateful, or racially, ethnically or otherwise objectionable.
  4. Upload, email, transmit or post links to any content that exploits the images of children under 18 years of age, or that discloses personally identifying information belonging to children under 18 years of age, or harms minors in any way.
  5. Impersonate any individual or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  6. Use our service to send misleading email addresses or falsify the information in the header, footer, return path, or any part of the email messages sent.
  7. Transmit information or programs which contains confidential information, infringes any copyrights, trademark rights, or proprietary interests or contains phishing, virus, malware, adware, spyware, worms, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer, software, hardware or telecommunications equipment.
  8. Originate, reply to, or forward email messages with URLs or links to Internet pages that contains confidential information, infringes any copyrights, trademark rights, or proprietary interests or contains phishing, virus, malware, adware, spyware, worms, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer, software, hardware or telecommunications equipment.
  9. Resale, reproduce, duplicate, copy, sell, trade, exploit or redistribute any portion of our services or associate our company name or our services with any of yours without our prior written authorization.
  10. Upload, post, send email, or transmit massively the same URL or message. This includes the mailing of commercial advertising, informational announcements and political tracts.

You must have the Cookies and Javascript options active in your Internet browser to use our services. We don't use Cookies or Javascript code to spy, or intentionally harm or affect in any way the normal functioning of your computer.

We don't include any third party advertisement in our site; however, we have the right to advertise our products and services, and the products and services of our affiliated companies in our own Internet site. Also, to keep our costs down, we have the right to advertise our services by adding 2 lines of text at the end of every email sent from all Free, Personal, Business, Professional, and Personalized accounts.

Email is the primary method we use to provide customer service and support to our subscribers. If the question or problem cannot be answered or solved by email, we provide phone support to our paying customers. Depending on the customer location, phone support may have a cost. Please note that customer service and support is offered in English and Spanish only.

Your account can receive unlimited incoming messages per day restricted only by your available disk space, but we have established a limit to the number of messages that an account can send per day in order to protect our servers and the Internet community against spammers signing up for our services to send spam, or in the event that a spammer obtains your password and use your account to send mass emails.
Free accounts can send up to 50 emails per day. This limit is increased to a maximum of 5,000 emails sent per day for Personal accounts and up to 10,000 emails per day for Business, Professional, and Personalized accounts. A free account is upgraded when you make a payment. Please note that a message sent to two different recipients counts as two messages.

We have a zero-tolerance policy for subscribers or non-subscribers sending spam through our servers. Complaints of spam sent by our subscribers are a priority and will result in the lose of account privileges. We report any activity that we believe to be illegal to the appropriate authorities and assist them with the information related to such activity.

We may terminate your account with or without notice to you and without any liability for us in the event that you violate these terms of service. This situation also applies when it is requested by law enforcement or any other government agencies, or because of nonpayment of any fees owed by you in connection with our service. In any of the cases above, your payment is not refundable.
If we terminate your account on your request, the equivalent amount of 12 months of service is not refundable because of the administrative cost of closing the account. If you are not sure if this service is appropriate for you, please sign up for a free account and test our services before you make a payment.
The following actions are taken when we terminate an account: 1) The account itself and all its contents, passwords, files, domains, and information are permanently deleted. 2) Your access to the service is suspended. 3) Depending on the termination reasons, we may refuse to provide our services to you in the future.

You accept and agree that the use of this Internet site and its related services is at your sole risk. We provide this Internet site, its contents and its related services on an "AS IS" and "WHEN AVAILABLE" basis, and we make NO warranty or representation, either express or implied, including the warranties of title, merchantability, non-infringement or fitness for a particular purpose. We do not warrant that our Internet site our its related services will be accurate, uninterrupted or error-free in its functionality or content on the products or services offered.

In no event shall Suncoast Secure Mail LLC, its parent, subsidiaries or affiliates companies, or their respective officers, directors, employees, representatives, agents, contractors or suppliers be liable for direct, indirect, incidental, consequential, punitive, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for error, breach of contract, negligence, or otherwise, and whether or not we may have been advised of the possibility of any such damages, that result from your use of or inability to use our Internet site or our services. You agree that there shall be no third-party beneficiaries to this agreement, and that our maximum liability arising from any product or service provided by us shall not exceed the prorated price of such product or service. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

This Internet site, its programs, contents, graphics, services and texts are property of Suncoast Secure Mail LLC, and they are protected by U.S. and International copyrights laws. Any publication, display, copy, distribution, reproduction or modification of all and any part of this Internet site and our services without our written authorization is strictly prohibited.

Close Window