Your privacy is very important to us. We appreciate our customers and understand the value of protecting your rights.
We collect personal information such as your IP address, name, email address, phone number, and billing addresses to fulfill requests for services or information as well as customer service. This information is stored in a secure, password protected and encrypted database, and it is only available to a reduced number of individuals with proper clearance. We also collect voluntary and optional survey information. This survey information is only used to enhance our services and improve the effectiveness of our Internet Site.
Additionally, we collect non-personal information such as the pages you visit, which browser you used to view our site, the path of screens you used, and the number of visits to each page. The main purpose of collecting this information is to improve the experience of our customers when browsing and buying services from us.
We do not rent, sell or share your personal information with other persons or companies for marketing purposes. However, we use the third-party service providers to fulfill services like for example credit and debit card payment processing, or to provide you with a product or service such as domain registration. We only use the services of reputable companies with clear privacy policies to protect our customers.
We will also notify you if we made significant changes in the way we treat your personal information by sending a notice to the email address specified in your account.
Occasionally we may be asked by law enforcement authorities to provide them with personally identifiable information. We will disclose personal and financial information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation without prior notice to you. We will fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities, and we may and will report to law enforcement agencies any activities we believe to be illegal.
We consider your use of this Service including the content of your communications private. We do not routinely monitor your account or disclose information about your communications to anyone. However, to the maximum extent permitted by law, we have the right (but not the obligation) to monitor your account as well as the daily number of messages sent and received, and we may disclose information about you including the contents of your communications if we deem it necessary to: (1) comply with a legal requirement or respond to a legal process; (2) ensure proper operation of our services; (3) ensure your compliance with our terms-of-service policy; or (3) protect the rights, property, or interests of Suncoast Secure Mail, its employees, its customers, or the public.
We believe that spyware is a threat to consumer privacy and a violation to consumer rights. We do not use, create nor install any spyware program in your computer.
THIRD-PARTY INTERNET SITES
Our Internet site may contain links to other sites not maintained by us. In addition, other web sites may also reference or link to Suncoast Secure Mail. We encourage you to be aware when you leave our Internet site, and to read the privacy statements and terms of service of each and every Internet site that you visit. We do not assume any liability for your use of these third-party sites even if there is a link in our web pages to them.
PHONE CALLS FROM US
We may call to the telephone number provided to us when you sign up for our services in case we need to clarify any issue related to your account or to give you technical support. Example: To inquire about too many unsuccessful attempts to log in to your account, respond to your questions or to notify you of any violation to the Terms-of-Service policy. We will not use your telephone number for telemarketing or phone-sales purposes.
EMAIL FROM US
We may send emails to you in case we need to clarify any issue related to your account or to give you technical support. Example: To inquire about too many unsuccessful attempts to log in to your account, respond to your questions, or to notify you of any violation to the Terms-of-Service policy. We will not use your email for any advertisement or email-sale purposes.
MAIL FROM US
At this time, Suncoast Secure Mail do not send paper mail to our subscribers.
Today, the Internet is actually one of the safest ways of doing business. Using tools like SSL encryption, it is safer to use your credit card on-line than it is to use it in more traditional ways such as in retail stores or restaurants.
DEBIT AND CREDIT CARD PAYMENTS
If you feel uncomfortable providing your credit card on-line, we also accept personal checks or money orders drafted in US dollars. Please read our FAQ page for our mailing address.
We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption, and data integrity to ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information such as your credit card number or your password. SSL creates a shared digital key that only lets the sender and the receiver of the transmission scramble or unscrambles the information. To everyone else, even the servers relaying the message, the SSL transmission is indecipherable. Intercepting the encrypted message, recording it, and using a computer to try every possible combination until the key is cracked is the only way that a SSL encryption can be broken. Most keys range from 40 to 1,024 digits long so that the number of possible combinations can be into the billions and beyond.
SECURE VS NON-SECURE SITES
Before sending any personal information in a Internet Page, you should make sure it is a secure site. Being on a secure site means that the page will send your information using SSL encryption that can only be decrypted by the destination server. You can determine if you are on a secure site if you see a padlock or key somewhere along the bottom status bar of your browser. If the lock is closed or if the key is not broken, you are dealing with a "secure site."
Another way is to determine if you are in a secure site is to look for the change from the normal "http:" to "https" at the beginning of the Internet Page address. The "s" indicates a secure connection.
If you have questions about our services, you need technical support or you have problems with your account and you need to reach us, please use our Contact-Us Internet page, and we will reply to you within 24 hrs. If we cannot help you by email, we will call you to the phone number provided to us when you created your account, or we will request that you provide us with a phone number by email. The phone number provided will be treated as stated above under the section "Phone calls from us". We can give you free support in English and Spanish to phone numbers in the US, Mexico, Canada and some places in Europe.